Return and Exchange Policy

Thank you for shopping at HTRAN FINGERTIPART INC. We want to ensure your satisfaction with every purchase. Please read our Return and Exchange Policy carefully:

1. Returns

• We accept returns within [insert number] days of the delivery date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Please include proof of purchase (e.g., order number, receipt) with your return.

2. Exchanges

• We offer exchanges for items that are defective or damaged upon receipt.
• If you need to exchange an item for the same product, contact us immediately upon receiving the item.

3. Non-Returnable Items

• Certain items cannot be returned, including [list any non-returnable items, such as personalized items or items marked as final sale].

4. Return Process

• To initiate a return, please contact our customer service team at [insert email address or phone number].
• Our team will provide you with a return authorization (RA) number and instructions on how to return the item.

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [insert number] days.

6. Shipping Costs

• Shipping costs for returns/exchanges are the responsibility of the customer, except in cases where the return is due to our error or a defective/damaged product.